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Pivot3 Case Study: Seattle Children’s Hospital

Leading Children’s Hospital Uses Pivot3 Safe Campus Solution to Improve Patient Safety & Hospital Operations

Pivot3 Case Study: Seattle Children’s Hospital

For more than 100 years, Seattle Children’s Hospital has specialized in meeting the unique physical, emotional and developmental needs of children. Through the collaboration of physicians in nearly 60 pediatric subspecialties, the hospital provides inpatient, outpatient, diagnostic, surgical, rehabilitative, behavioral, emergency and outreach services. In 2018, U.S. News & World Report ranked Seattle Children’s among the nation’s best children’s hospitals for the 26th year in a row. At the forefront of pediatric medical research, Seattle Children’s Research Institute is working to cure childhood disease in partnership with Seattle Children’s Hospital and Seattle Children’s Hospital and Research Foundation. The institute consists of nine major centers, and is internationally recognized for its work in cancer, genetics, immunology, pathology, infectious disease, injury prevention and bioethics.

Seattle Children’s is committed to the safety and security of its patients, families and staff. Over the course of its history, the hospital has leveraged a wide array of tools and processes to ensure the highest levels of protection, eventually leading to the desire to replace its network of outdated NVRs to enhance resiliency across its IT infrastructure.

“Our IT organization strives for always-on reliability, so when we started to see single point-of-failure recording issues, that wasn’t an option in a modern healthcare environment,” said Dylan Hayes, Manager, IT Security and Physical Security Technology, Seattle Children’s. “When a DVR component failed, we would lose all video from that DVR. Since incoming video data is crucial to daily business operations, patient care, and security and safety, loss of video meant increased risk, reduced safety and decreased operations. We had to make a change.”

Seattle Children’s security integration partner ASG introduced the hospital to Pivot3’s intelligent infrastructure platform. Pivot3’s technology was quickly identified as a more resilient solution that could also enable the hospital to embrace a more centralized security management strategy that provided a foundation for new technologies in the future.

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